Privacy Policy
Last Updated: September 19, 2025
Welcome to Wholesome Heart Hub (the "Site"). We are committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
Please read this privacy policy carefully. If you do not agree with its terms, please do not access the site.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
a) Personal Data:
Personally identifiable information, such as your name and email address, that you voluntarily give to us when you contact us through our web form or subscribe to our newsletter.
b) Sensitive Information:
You may choose to share information related to your disability or health ("sensitive information" under the Privacy Act) when you contact us. Sharing this sensitive information is completely optional and is done at your own discretion. We will only collect sensitive information with your consent.
c) Derivative Data:
Information our servers and third-party analytics tools (like Google Analytics) automatically collect when you access the Site, such as your IP address, browser type, operating system, and access times. This information is used for internal analytics and to maintain the security and operation of our Site.
d) Cookies and Tracking Technologies:
We may use cookies and other tracking technologies on the Site to help customize the Site and improve your experience. We use these technologies to understand how our audience uses the site and to improve our services.
2. How We Use Your Information
We use the information we collect about you to:
- Monitor and analyze usage and trends to improve your experience with the Site.
- Send you our newsletter if you have opted-in to receive it.
- Respond to your comments, questions, and provide support via our contact form.
- Notify you of updates to the Site or our policies.
3. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information. We may share information we have collected about you in certain situations:
- By Law or to Protect Rights: If we believe the release of information is necessary to respond to legal process, or to protect the rights, property, and safety of others, we may share your information as permitted or required by law.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis (e.g., Google Analytics), hosting services, and email delivery. We take reasonable steps to ensure these providers are bound by confidentiality and privacy obligations.
- International Data Transfers: We will generally store your data in Australia. If we ever need to disclose personal information to an overseas recipient, we will take reasonable steps to ensure that the overseas recipient will handle it in accordance with the Australian Privacy Principles.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
4. Security of Your Information
We use reasonable administrative, technical, and physical security measures to help protect your personal information from misuse, interference, and loss, and from unauthorized access, modification, or disclosure.
5. Your Rights and Access to Information
You have the right to:
- Request access to the personal information we hold about you.
- Request that we correct any inaccurate, out-of-date, or incomplete information.
- Unsubscribe from our newsletter at any time by clicking the "unsubscribe" link in our emails.
To exercise these rights, please contact us using the details below. We will respond to your request within a reasonable period.
6. Making a Complaint
If you believe we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below. We will investigate your complaint and respond to you in writing. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
- OAIC Website: www.oaic.gov.au
- Phone: 1300 363 992
7. Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from them.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
9. Contact Us
If you have questions or comments about this Privacy Policy, or to make an access request or complaint, please contact us at:
Wholesome Heart Hub
admin@wholesomeheart.com.au
3 5/266 Bushland Drive, Taree NSW 2430